Returns & Refund Policy

Customer Satisfaction

At SoldierFigure.com, we are committed to providing quality products and excellent customer service. Every order is carefully inspected and securely packed before shipment.

If you experience any issues with your order, please contact us first. Our support team will work with you to find the best possible solution.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

• Be unused and in their original condition.

• Include all original packaging, accessories, and documentation.

• Show no signs of misuse, modification, or damage caused by the customer.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Items That Cannot Be Returned

The following items are not eligible for return:

• Used or opened products.

• Customized or special-order items.

• Clearance or final sale items.

• Products damaged through improper use or handling.

• Items returned without original packaging or missing accessories.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

• Your order number.

• Photos of the product.

• Photos of the shipping box and packaging.

• A brief description of the issue.

After reviewing your claim, we will offer an appropriate solution, which may include:

• A replacement item.

• A partial refund.

• A full refund.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, it can no longer be cancelled.

Return Shipping Costs

If the return is the result of our error (incorrect item, defective product, or shipping damage), SoldierFigure.com will cover the return shipping costs.

For returns requested due to personal preference, accidental purchase, incorrect ordering, or any reason unrelated to product quality, the customer is responsible for all return shipping expenses.

Original shipping charges are non-refundable.

Packaging & Product Condition

Many products sold on SoldierFigure.com are collectible items intended for display and collection.

Minor wear, small dents, or slight imperfections to the outer packaging caused during international transportation are considered normal and do not qualify as product defects.

Returns or refunds will not be accepted for minor cosmetic damage to the product packaging.

Product Variations

Due to differences in lighting, photography, monitor settings, manufacturing batches, and hand-painted details, slight variations in color, finish, or texture may occur.

These normal variations are not considered manufacturing defects.

Lost or Delayed Shipments

If your package is delayed or appears to be lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment and assist you in reaching an appropriate resolution.

Customs Duties & Taxes

International orders may be subject to import duties, VAT, customs fees, or local taxes imposed by the destination country.

These charges are the responsibility of the customer.

Orders refused due to unpaid customs duties or import taxes are not eligible for free reshipment or refund.

Refund Processing

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your refund to appear, depending on your payment provider.

Need Assistance?

If you have any questions about your order, shipping, returns, or refunds, please contact us at support@soldierfigure.com.

Our customer support team will be happy to assist you.

Thank you for choosing SoldierFigure.com. We appreciate your trust and look forward to serving you again.